The “State of Customer Experience” Trend Report Is Here!

CANAM Research partnered with HGS to conduct this exclusive survey of 85 customer experience executives across a range of industries. Find out how CX professionals are prioritizing:

  • Self service
  • Automation
  • Outsourcing as a strategy
The results may surprise you! 
How are CX professionals using reporting and analytics in their operations?

Which customer experience metrics are most popular?

How important is self-service to optimizing customer experience?