EVALUATION : Cost Reduction Leader

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In today’s service delivery environment, unified customer engagement is the common denominator, with voice interactions increasingly being deflected to non-voice channels, primarily webchat, by high tech organizations. And, according to research, outsourced CMS in the high tech sector has delivered an average CSAT increase of 9% and double-figure cost reduction.

HGS is proud that we’ve been recognized by NelsonHall as a leader for CMS in High Tech, and in the Cost Reduction Focus market segment.