TREND REPORT : Identifying Missed Opportunities to Improve Customer Experience

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Download this insightful report to learn more about consumer communication preferences and ensure your consumer engagement strategy successfully optimizes the customer experience.

"When researching a new product or service, responding to promotions/ coupons, or providing a review of a product or service, respondents preferred to use web self-service over any other method."

"... 84% of respondents expect the contextual information provided to be transferred when switching between channels."

"...web self-service will grow to 15% of interactions over the next two to three years ..."